Return & Refund Policy

Website: www.thebaza.in

At The Baza, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy below.

Eligibility for Returns

You may request a return or exchange if the following conditions are met:

  • The request is initiated within 7 days of delivery.
  • The item is unused, unwashed, and unworn.
  • The product is returned with its original tags, packaging, and invoice.
  • The item is in its original condition without any damage or alterations.

Returns that do not meet these criteria may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used, washed, or damaged by the customer.
  • Items without original tags or packaging.
  • Products purchased during clearance or final sale.
  • Customized or personalized items (if applicable).
  • Gift cards or promotional items.

Exchanges

We offer exchanges under the following circumstances:

  • Incorrect size received.
  • Damaged or defective products.
  • Wrong item delivered.

Exchanges are subject to product availability. If the requested size or item is unavailable, a refund or store credit will be issued.

Return Process

To initiate a return, please follow these steps:

  1. Email us at thebaza6@gmail.com within 7 days of delivery.
  2. Provide your Order Number, reason for return, and supporting images (if applicable).
  3. Our support team will review your request and provide return instructions.
  4. Once approved, the product must be shipped back or scheduled for pickup as guided by our team.

Refund Policy

  • Refunds will be processed after the returned product has been inspected and approved.
  • Once approved, refunds will be issued to the original payment method.
  • Please allow 5-7 business days for the refund to reflect in your account.

Cash on Delivery (COD) Orders

  • Refunds for COD orders will be processed via bank transfer or UPI.
  • Customers will be required to provide their bank or UPI details.

Return Shipping Charges

  • Free Returns: Applicable for damaged, defective, or incorrect items.
  • Customer-Initiated Returns: Shipping charges may apply for returns due to size or preference issues, unless otherwise specified.

Damaged, Defective, or Incorrect Products

If you receive a damaged or incorrect item:

  • Notify us within 48 hours of delivery.
  • Share clear images and your order details via email.
  • We will arrange a replacement or issue a full refund at no additional cost.

Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled but may be returned as per this policy.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your card issuer or bank, as processing times may vary.
  3. If the issue persists, contact us at thebaza6@gmail.com.

Policy Updates

The Baza reserves the right to modify this Return & Refund Policy at any time. Changes will be updated on this page with the revised date.

Contact Us

For any questions or assistance regarding returns and refunds, please contact us:

🌐 Website: https://www.thebaza.in
📞 Phone: +91 6309773785
📧 Email: thebaza6@gmail.com